The blurred lines between authenticity/transparency and good ol’ fun with our good friend social media is a pretty hot topic in the Toronto PR realm right now. After listening to the latest episode of Inside PR, I realized I have a few thoughts to sort out about the issue.
Local screenwriter Jill Golick presented Story2Oh! at CaseCamp Toronto 7 a couple weeks ago. In very basic and not at all sufficient language, her idea to bring her work online lead to the creation of a group of fictional characters that live and interact online with each other and with real people. Golick’s characters had Facebook profiles, Twitter accounts, posted videos on YouTube, etc. I was amazed by the presentation and intricacy of the entire phenomenon. And, I couldn’t wait to get home and look these people up on the many social networks they are part of.

But, when I got around to doing a Facebook search (the next day, oops!), I discovered Ali Barrett et al. no longer live on the site. Someone at Facebook learned of Terms of Service compromise and removed the four from Canada’s favourite social network.
Okay, that’s fair–Golick broke the rules (unlike my brother’s friend) and paid the consequences. She knows this, and she has been nothing but professional and diplomatic about the situation that blew up in the blogosphere the following few days. I wish the same could be said for the other writers who have her back.
My good friend Eden asked a question about transparency after Golick’s presentation. She said one of the characters requested to be her Facebook friend and she found no obvious explanation of her falseness on her profile. Golick apologized for the confusion and said she made sure to point that fact out every place her characters live. My favourite part of the question from “the woman with dark hair” was when she pointed out that many people toy with their 160 character bios on Twitter. People write all kinds of cutesy things. Saying “I’m a fictional character” shouldn’t always be taken at face value in that space.
Eden was attacked after the Facebook profiles were deleted. She was accused as reporting Golick’s imaginary friends to Facebook–which never happened. In order to straighten out the situation and explain her stance on transparency, Eden wrote this post on One Degree. I was disgusted with a lot of the feedback she received, particularly this gem from Bill Cunningham:
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But what’s really heinous is the idea that people who attended a conference in “new” media were so closed-minded and somehow offended (though I really don’t see how they could be. You would think they would want to learn how it was done) that they decided to “tell on” Jill and her storytelling team instead of simply ending the “friendship.”
Those folks will never think to the future. Those folks will never be able to innovate, adapt or overcome. Those folks hold the rest of us back. They are a sign of the “grim meathook future” (look it up) that awaits us if we keep doing things the same old way we always have instead of getting down to the business of learning and growing up.
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Here’s what I had to say:
And to Bill re: new media people being closed minded–I completely disagree. These people use social media every day for both personal and professional reasons. They are paid based on their transparency; their ability to interact with people online while fully disclosing who they are, who they work for and why they’re in a specific space. These people are making sure the blurred line of authenticity isn’t completely crossed forever.
I don’t disagree with everything you said, but most of the people who attended CaseCamp aren’t in the business of interactive screenwriting.
That still doesn’t say much to the topic I introduced this post with, but I felt it was important to tell this person that there were two very different groups of people with different backgrounds approaching the situation.
As to having fun with flogs (does it really have to be a negative word every time?), see my post about the movie Forgetting Sarah Marshall on glossblog. I say let them have fun!
On IPR 110, Terry Fallis said he has no problem with these promotional blogs as long as there is some up front, honest information about who is really writing the blog and what is really going on. You know… I don’t even think I’d go that far. Peter Bretter’s blog didn’t do that.
There is, of course, a huge difference between RVing around America, sleeping in Wal-Mart parking lots and blogging about the experience all the while hiding the fact that you’re a journalist hired by the firm handling the company’s PR and blogging from the perspective of a character in a movie or an Aussie party boy.
In the case of the latter, I think these blogs challenge the reader to figure things out and put pieces together. Let’s make our audiences as smart as we want them to be. It is possible.
Photo by Jill Golick